Practice Optimization & Non-threatening Training
Convert More New Patients
All New Patient Calls Coached
Overcoming Staffing Challenges
Re-Engage Lost Opportunities
Training & Marketing ROI
Front Office Effectiveness
You no longer need to listen to hours of recorded calls in order to measure lost business opportunities and learn why they are lost.
You’ll quickly understand which employees need development and the added information your receptionists need.
You’ll also see peak call hours and days when your phones are understaffed.
Our patented RELO (Re-Engagement Lost Opportunity) alerts send you audio visuals via SMS or email when calls are not converted into booked appointments.
RELO allows you to re-engage the patient to salvage potentially lost appointments.
You also receive alerts when calls go unanswered and potential new patients leave voicemails.
Our CallViz™ Keyword Cloud enables you to see the services callers are seeking and the relative frequency of the keywords they use.
Detailed CallViz™ Analytics capture the demographics of your incoming calls and actual keyword frequency.
Know what you need to promote through your marketing and also the niche expertise you should develop next.
of new patient calls
Every missed or mishandled patient call is a lost opportunity.
“Patient Prism® is not merely a software solution that tracks calls. It is a critical management tool that my entire staff utilizes on a daily basis to improve our patient service experience. Our front office conversions are up over 90% in 6 months.Dr. Nilash Patel
“I log on to Patient Prism® multiple times a day to ensure that every new opportunity is being booked and handled with the utmost care. The same day alerts allow me to quickly salvage missed opportunities. CallViz™ opportunity visualization is an incredible time-saving tool.Dr. Donald Vespa
“Patient Prism® has fostered a continuous improvement mindset amongst all our employees. The gold and silver star rewards program motivates our staff to strive for excellence with each patient encounter, whether on the phone or in person.Lisa Malone